Skyline Glass Spaces LTD
Terms and Conditions of Supply and Installation
Version 1.0 — November 2026
Company: Skyline Glass Spaces LTD
Website: www.skylinegls.co.uk
Email: office@skylinegls.co.uk
Telephone: 07477 171515
Registered address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
Company registration number: 16301096
1. ABOUT THIS AGREEMENT
This agreement explains the conditions under which Skyline Glass Spaces LTD supplies and installs its products.
It applies to glass rooms, glass verandas, pergolas, sliding glass systems, shading systems, guillotine glass systems and associated products and installations.
The agreement sets out the responsibilities of Skyline Glass Spaces LTD and the customer, including payment, delivery, installation, completion, warranties and aftercare.
By electronically accepting a quotation issued by Skyline Glass Spaces LTD, the customer agrees to the terms of this Customer Service Agreement.
The customer must have the opportunity to read this agreement before accepting the quotation.
The agreement forms part of the contract between Skyline Glass Spaces LTD and the customer.
Any agreed changes to the payment schedule or project specification stated in the accepted quotation will take priority over the corresponding standard terms in this agreement.
Nothing in this agreement affects the customer’s statutory consumer rights.
2. QUOTATION ACCEPTANCE
Quotations are issued electronically through Xero or another authorised Skyline Glass Spaces communication channel.
When the customer electronically accepts a quotation, they confirm that:
- They wish to proceed with the products and services described.
- They have had the opportunity to review the quotation and this agreement.
- They agree to the specified payment schedule.
- They understand that the products are generally manufactured to individual project requirements.
- They understand their responsibilities regarding site access, preparation and separately arranged work.
Electronic acceptance creates a binding agreement when the order is confirmed by Skyline Glass Spaces, subject to any outstanding survey or design conditions clearly stated in the quotation.
A separate handwritten signature is not normally required.
Once the contract has been agreed, the customer cannot change the order without Skyline Glass Spaces’ agreement.
3. CUSTOM-MADE PRODUCTS AND ORDER CONFIRMATION
Our products are generally manufactured or ordered to suit each customer’s property, measurements, design and selected specification.
These may include custom dimensions, colours, glazing configurations, roof systems, sliding doors and accessories.
Once the order is confirmed, Skyline Glass Spaces may begin purchasing materials, preparing manufacturing specifications and placing orders with suppliers.
The customer must check and confirm the agreed specifications before manufacturing begins.
Any requested changes after manufacturing or purchasing commitments have started may result in additional costs or delays.
Skyline Glass Spaces will explain and agree any additional charges before proceeding with a requested change.
4. DEPOSITS AND CANCELLATION
A deposit is required to confirm the order.
Deposits contribute towards the purchase of materials, manufacturing commitments, administration and other costs associated with the customer’s project.
Once manufacturing or purchasing commitments have started, deposits are not normally refundable where the customer changes their mind or cancels without a legal right to do so.
Where cancellation is permitted, Skyline Glass Spaces may retain reasonable amounts covering costs and losses directly resulting from the cancellation.
These may include:
- Materials already ordered or manufactured specifically for the customer.
- Non-recoverable supplier charges.
- Transport and delivery commitments.
- Work already completed.
- Other reasonable losses directly caused by cancellation.
Skyline Glass Spaces will take reasonable steps to reduce these losses.
Any amount retained will be proportionate to the actual circumstances, and any balance owed to the customer will be refunded.
Custom-made products that genuinely meet the legal definition of goods made to the customer’s specifications are generally exempt from the usual statutory change-of-mind cancellation right.
Any separate statutory cancellation rights applicable to installation services or other parts of the contract will still apply.
5. PAYMENT TERMS
Unless different terms are stated in the accepted quotation, the standard payment schedule is:
50% — Order confirmation
Payable when the customer confirms the order.
30% — Material delivery
Payable when the agreed materials are delivered to the customer’s property or another delivery location agreed in the quotation.
20% — Installation completion
Payable when the agreed installation has been completed.
The payment schedule may vary between projects.
Where different payment terms are stated in the accepted quotation, those terms will apply.
Each payment becomes due upon reaching its agreed milestone.
Payment of one stage is not automatically conditional upon completing a later stage.
Customers must pay invoices in accordance with the accepted payment schedule, subject to any applicable legal right to dispute or withhold payment.
6. OVERDUE PAYMENTS
If a payment becomes overdue, Skyline Glass Spaces will contact the customer to request settlement.
Customers should promptly explain any genuine dispute regarding an invoice.
Where an undisputed payment remains outstanding, Skyline Glass Spaces may take reasonable steps to recover it.
These may include suspending further work where legally permitted, rescheduling affected work, issuing a formal payment demand or pursuing lawful debt recovery.
Where further work is reasonably suspended because of non-payment, Skyline Glass Spaces will not be responsible for delays directly caused by that suspension.
Any recovery costs or additional charges must be reasonable and legally recoverable.
Outstanding payment does not automatically permit Skyline Glass Spaces to remove installed products from the customer’s property.
7. SITE SURVEYS AND MEASUREMENTS
Where required, Skyline Glass Spaces will conduct a site survey before finalising manufacturing dimensions or installation arrangements.
The survey may include:
- Confirmation of measurements.
- Inspection of proposed fixing points.
- Assessment of access and installation space.
- Review of existing surfaces and visible site conditions.
- Identification of any additional work required.
Surveys do not automatically include structural engineering calculations, invasive investigations or testing of concealed services.
If additional investigations are required, these will be discussed with the customer.
Any necessary changes to the agreed specification or price must be approved before proceeding.
8. GROUNDWORK AND SITE PREPARATION
Unless specifically included in the accepted quotation, groundwork and associated building work are excluded.
This may include foundations, concrete bases, paving, drainage alterations, floor preparation, decking and landscaping.
Where customers appoint separate contractors, they are responsible for arranging and coordinating those works.
Skyline Glass Spaces will provide relevant installation requirements where agreed.
The customer must ensure that the site is prepared in accordance with those requirements before installation.
If unsuitable groundwork or site conditions prevent safe installation, Skyline Glass Spaces may postpone the work until the issue has been resolved.
Any additional work or charges will be discussed and agreed beforehand.
Skyline Glass Spaces remains responsible for the suitability and quality of the installation work it undertakes.
9. CUSTOMER-ARRANGED CONTRACTORS
Customers may appoint independent contractors for work outside Skyline Glass Spaces’ agreed quotation.
Examples include flooring, underfloor heating, electrical work, plastering, decorating, drainage and landscaping.
Unless specifically agreed in writing, Skyline Glass Spaces is not responsible for managing or coordinating contractors appointed independently by the customer.
Customers should not arrange finishing works that depend on the completion of our installation until the relevant installation stage has been confirmed.
If customers choose to proceed with other work before the glass room, veranda or pergola installation is completed, they are responsible for coordinating that decision and managing the associated risks.
Skyline Glass Spaces is not automatically responsible for delays or defects caused by separately appointed contractors.
10. INSTALLATION SCHEDULE
Estimated installation dates will be discussed with the customer.
Unless expressly agreed as a fixed deadline, dates are estimates.
Installation may be affected by weather, transport, manufacturing delays, material availability, site conditions or circumstances outside our reasonable control.
Skyline Glass Spaces will notify customers of significant delays and take reasonable steps to minimise disruption.
The customer must provide suitable access to the installation area at agreed times.
If the customer postpones installation or prevents work from proceeding, reasonable additional costs directly caused by that postponement may apply where legally permitted.
Any such costs will be explained to the customer.
11. PRODUCT PURPOSE AND PERFORMANCE
Skyline Glass Spaces supplies outdoor living systems, including verandas, pergolas and enclosed glass rooms.
These products are designed to provide shelter and weather protection appropriate to their individual specifications.
A glass room or veranda is not automatically equivalent to a conventional, fully insulated house extension.
Unless expressly specified, these products are not supplied as habitable residential extensions.
They may not provide the same thermal insulation, airtightness, acoustic insulation or internal environmental control as a conventional residential extension.
The performance of a system depends on its design, glazing, seals, drainage, installation and exposure to weather.
The system must nevertheless meet its agreed specification and the standards required by law.
12. WEATHERPROOFING, SEALING AND DRAINAGE
Skyline Glass Spaces supplies glass rooms, verandas and pergolas designed to provide shelter and protection from the weather.
These structures are outdoor living spaces and are not designed or supplied as conventional, fully insulated residential extensions unless expressly agreed otherwise.
Our systems use aluminium profiles, glass panels, sliding doors, seals, gaskets and drainage channels. Their construction and weather performance differ from those of a traditional house extension.
Customers should understand the following:
- Weather protection: Our systems are designed to provide protection against normal weather conditions. However, they are not guaranteed to be completely airtight or watertight in every weather condition, particularly during extreme wind-driven rain.
- Sliding glass systems: Depending on the system, small amounts of air or wind-driven moisture may pass through joints, tracks and drainage openings.
- Condensation: Condensation may occur due to temperature changes, humidity and ventilation. This does not necessarily indicate a product or installation defect.
- Drainage: Sliding door tracks and other components may collect rainwater as part of their normal operation. Drainage channels must remain clear to allow water to escape.
- Maintenance: Customers are responsible for keeping drainage channels clear and following the maintenance instructions provided.
The presence of condensation or limited moisture within designed drainage channels does not automatically indicate a defect.
However, water entering through defective roof seals, faulty components or incorrect installation is not considered an acceptable feature of the system.
Where water ingress is reported, Skyline Glass Spaces will assess the circumstances and investigate whether the issue is caused by normal system characteristics, maintenance requirements, external conditions or a product or installation defect.
Where Skyline Glass Spaces is responsible for a defect, appropriate corrective work will be carried out in accordance with the applicable warranty and the customer’s statutory rights.
13. INSTALLATION COMPLETION
Installation is considered complete when the agreed work has been substantially finished and the product is installed, safe and ready for its intended use.
Skyline Glass Spaces will notify the customer when installation is complete.
Where reasonably practical, a completion record may be provided by email or another written communication.
Minor cosmetic adjustments or small outstanding items that do not prevent safe and normal use may be recorded for follow-up.
Minor outstanding items do not automatically prevent installation completion or delay the entire final payment.
Where substantial defects prevent the system from being used as agreed, these must be addressed in accordance with the customer’s legal rights.
The customer should identify any outstanding concerns promptly so they can be assessed and resolved.
Completion does not remove Skyline Glass Spaces’ responsibility for defective work.
14. FINAL PAYMENT
The final payment becomes due upon completion of the agreed installation, according to the accepted quotation.
Where minor outstanding items remain, Skyline Glass Spaces will arrange for them to be addressed within a reasonable period.
The existence of minor outstanding work does not automatically justify withholding the full outstanding balance.
If the customer believes a significant defect affects the payment due, they should explain the issue in writing.
Both parties will work reasonably towards resolving the matter.
Customers retain any legal right to withhold an appropriate amount, request corrective work or seek another statutory remedy.
15. INSTALLATION WORKMANSHIP WARRANTY
Skyline Glass Spaces provides a 12-month workmanship warranty on installation work carried out by Skyline Glass Spaces or installers appointed by the company.
The warranty begins on the confirmed installation completion date.
It covers faults directly caused by defective installation workmanship.
Examples may include:
- Incorrectly installed components.
- Installation-related fixing problems.
- Defective sealing caused by installation errors.
- Incorrect installation adjustments.
Where a workmanship defect is confirmed, Skyline Glass Spaces will arrange appropriate corrective work at no additional cost.
Corrective work will be completed within a reasonable period, taking account of the nature of the issue, safety, weather conditions and material availability.
The customer must provide reasonable access for inspection and repairs.
The 12-month workmanship warranty starts on the confirmed installation completion date. After this period, any request for repairs will be assessed individually. Repairs outside the warranty may be chargeable unless Skyline Glass Spaces is legally responsible for the fault under applicable consumer law.
16. MANUFACTURER’S PRODUCT WARRANTY
Products supplied by Skyline Glass Spaces may carry separate manufacturer’s warranties.
Warranty periods and conditions vary according to the product and component.
These may include aluminium structures, glazing, coatings, motors, automation systems, sliding systems and accessories.
The applicable product warranty will be confirmed in the quotation or accompanying warranty documentation.
Manufacturer’s warranty claims will be handled according to the applicable warranty conditions and legal requirements.
Skyline Glass Spaces will assist customers with product defects for which it is responsible.
Manufacturer’s warranties are separate from Skyline Glass Spaces’ 12-month workmanship warranty.
They do not replace the customer’s statutory rights against the supplying business.
17. WARRANTY EXCLUSIONS
The voluntary warranties do not normally cover defects or damage caused solely by:
- Misuse or accidental damage.
- Unauthorised modifications.
- Incorrect maintenance.
- Blocked drainage channels.
- Damage caused by third-party contractors.
- Alterations to the original structure.
- Normal wear and tear.
- Damage caused by circumstances outside the product’s intended operating conditions.
These exclusions apply only where the excluded circumstance caused the relevant fault.
They do not remove responsibility for an underlying product or installation defect.
18. INSPECTIONS AND WARRANTY REPAIRS
Customers should report any suspected defect as soon as reasonably possible.
Photographs or videos may be requested to help assess the issue.
Where necessary, Skyline Glass Spaces will arrange an inspection.
If the issue falls within our responsibilities, suitable corrective work will be arranged without unnecessary delay.
Customers must allow reasonable access for inspections and corrective work.
Where a reported issue is found to have been caused solely by an excluded circumstance, any proposed charge for additional work will be explained and agreed before the work proceeds.
19. CHANGES AFTER INSTALLATION
Any subsequent alterations to the installation must be carried out safely and should not interfere with the structure, drainage, seals or operation of the system.
Customers should contact Skyline Glass Spaces before making changes that may affect the installation.
Skyline Glass Spaces is not responsible for defects caused solely by unauthorised alterations or inappropriate third-party modifications.
20. PLANNING PERMISSION AND BUILDING REQUIREMENTS
Planning permission, Building Regulations approval and structural engineering requirements depend on the property and proposed installation.
Unless expressly included in the accepted quotation, applications, planning drawings, structural engineering calculations and approval fees are not included.
Where the customer is responsible for obtaining permission or approval, this will be identified before work proceeds.
Skyline Glass Spaces will provide agreed product information reasonably necessary for the relevant application.
Nothing in this section removes legal responsibilities relating to the design, safety or construction work undertaken by Skyline Glass Spaces.
21. CUSTOMER RESPONSIBILITIES
The customer agrees to:
- Provide accurate information about the property.
- Confirm the agreed product specifications.
- Make payments according to the accepted quotation.
- Provide suitable installation access.
- Arrange excluded groundwork and other separately contracted work.
- Follow reasonable maintenance instructions.
- Report defects promptly.
- Allow reasonable access for necessary inspections and repairs.
The customer must not intentionally obstruct or damage the installation.
22. DAMAGE AND RESPONSIBILITY
Skyline Glass Spaces will take reasonable care when carrying out its work.
Where damage is caused by our failure to use reasonable care and skill, we will address it in accordance with our legal responsibilities.
Skyline Glass Spaces is not automatically responsible for defects or damage caused by separately arranged work, existing property defects or customer alterations.
Responsibility will depend on the actual cause of the damage and the circumstances.
Nothing in this agreement excludes liability that cannot legally be excluded.
23. COMPLAINTS AND DISPUTES
Customers should report complaints to:
Please provide the customer’s name, installation address, quotation or invoice reference and a description of the concern.
Photographs or videos may be supplied where helpful.
Skyline Glass Spaces will review the complaint and respond within a reasonable period.
Both parties agree to make reasonable efforts to resolve disputes through communication before considering formal proceedings.
This does not prevent either party from exercising their legal rights.
24. CUSTOMER INFORMATION
Personal information will be handled in accordance with Skyline Glass Spaces’ Privacy Policy and applicable UK data protection law.
Customer details may be used to prepare quotations, manage orders, communicate about installations, arrange delivery, issue invoices and provide aftercare.
Further information is available in our Privacy Policy.
25. CHANGES TO THIS AGREEMENT
Skyline Glass Spaces may update its Customer Service Agreement from time to time.
Updates will apply to future contracts.
The version provided to the customer when the contract was accepted will continue to apply to that contract unless both parties agree otherwise or the law requires a change.
26. GOVERNING LAW
This agreement is governed by the laws of England and Wales, subject to any mandatory consumer protections that apply.
27. CUSTOMER ACCEPTANCE
By electronically accepting a Skyline Glass Spaces quotation, the customer confirms that they agree to the quotation and the Customer Service Agreement made available before acceptance.
No separate handwritten signature is normally required.
The customer retains all rights provided by applicable consumer law.
END OF CUSTOMER SERVICE AGREEMENT